We take our customers very seriously and health is our top priority at Terrell Arts DC. Due to the covid-19 restrictions we are still in operation but experiencing changes in service based on quarantines and stay at home orders. We follow social distancing guidelines and as a result are only shipping every other week beginning April 1, 2020. This is to ensure that we limit our possible exposure and are sending you the safest possible items.
We are experiencing delays from manufacturers in shipping. We aim to keep you as updated as possible if you order an item and it takes a little longer to get to us and then out to you. We have instituted a new process to make sure you know the status of all orders. Please know that if we have to wait 7-10 days to receive your item, we still need 3 days to turn it around and we have a new shipping policy, it may take several weeks now to fulfill an order (worst case scenario). This is temporary. We have been stocking up on items to try to cut back on these delays as much as possible.
The following items are still being fulfilled but the production company is on quarantine indefinitely. Proposed opening date is April 13, 2020 but as we all know these dates keep shifting. Your orders WILL BE FULFILLED, and we will be as in touch as possible as we get more information. leggings, robes, notebooks. We are not offering refunds for these items at this time.
All paintings currently on layaway will have payment time extended. We understand that some of you might be dealing with financial hardships at this time and will not be cancelling any payment plans currently in progress. For payment plans started after April 1, 2020 we will offer leniency for payments delays or stoppages due to covid-19 related issues as long as client has made at least 3 consistent (bi weekly) payments of at least $150.
The following countries are not accepting mail and we are not shipping to at this time: Angola, Benin, Bosnia and Herzegovina, Cameroon, Cook Islands, Costa Rica, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Papua New Guinea, Paraguay, Republic of the Congo, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Saudi Arabia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe.
Lastly, we have been experiencing issues with internet. Our site crashed recently as all Wix hosted sites did. If you have sent a message or send a message anytime after April 1, 2020, if you do not receive a response within 48 hours please assume we may have not received it due to internet service issues/crashes and send again. We value engaging with our customers especially during this time. We appreciate you for continuing to support us and shop with us.
Stay Safe. Stay Home.
Terrell Arts DC is a family based business headed by husband and wife team James and Zsudayka Terrell. Together with their kids, Satra Terrell and JP Terrell, they create art and put their work on giclee prints, home furnishing and decorative items, clothing and jewelry and much much more!
Both artist have galleries of their work on the banner at the top of the page as well as shots and work from the critically acclaimed exhibit, Born at the Bottom of the Ship. For purchase inquiries or custom designs please contact